Privacy Policy · Ecco Facilities LLC

Effective Date: March 29, 2026

Ecco Facilities LLC ("Ecco," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at eccofacilities.com (the "Site") or interact with our services.

On this page

Information We Collect
How We Use Your Information
Chat Widget and Third-Party Services
Cookies and Tracking Technologies
Data Security
Data Retention
Your Rights
Third-Party Links
Children's Privacy
Changes to This Privacy Policy
Contact Us

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site. This may include:

Contact Information: Your name, email address, phone number, and company or organization name.
Business Information: Details about your facility, including type of space, square footage, number of floors, and service requirements submitted through our quote request form.
Communication Data: Messages, questions, or other information you provide when contacting us via email or our online chat widget.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested quotes for our commercial cleaning and facility services.
To communicate with you about our services, including follow-up correspondence related to proposals you have requested.
To improve our website and the quality of our services.
To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Chat Widget and Third-Party Services

Our Site features an AI-powered chat widget designed to assist visitors with questions about our services. When you use the chat widget, your messages are transmitted to an external application programming interface (API) hosted at ecco-chat-backend.vercel.app for processing. This service is used solely to generate responses to your inquiries and does not store your conversation data beyond what is necessary to provide a response during your active session.

We recommend that you do not share sensitive personal information (such as Social Security numbers, financial account details, or passwords) through the chat widget.

4. Cookies and Tracking Technologies

We use strictly necessary cookies and local storage for basic site functionality (navigation, form state, and recording your cookie choice). These are always active and do not require consent.

We also use analytics and marketing technologies that load only after you select "Accept" on our cookie banner. Until you accept, these tools are held in a denied state and do not store cookies or record your activity. If you select "Decline," or if your browser sends a Global Privacy Control (GPC) signal, they are not loaded at all. The tools are:

Google Analytics 4, via Google Tag Manager: aggregate site traffic and usage measurement. Opt out via your cookie choice or the Google Analytics opt-out add-on.
Google Ads (conversion measurement): to measure how many people who click our ads go on to request a proposal, a one-way encrypted (hashed) form of the email or phone number you enter on the quote form may be sent to Google. Google uses it only to match your ad click to your request on our behalf, and cannot reverse it to read your details. This is off until you select "Accept," and only occurs if you submit the quote form. Opt out via your cookie choice.
Microsoft Clarity: anonymized session and heatmap analytics to understand how pages are used.
HubSpot: visit analytics and customer relationship management for our sales follow-up.
Mailchimp: only if you submit our newsletter form, to deliver and manage email you opted into.
Cloudflare Turnstile: bot and spam protection on the quote form (privacy-preserving, no cross-site tracking).

You can change your choice at any time by clearing this site's cookies and local storage in your browser, which will show the banner again on your next visit.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Quote request data and related communications are retained for a reasonable period to facilitate ongoing service discussions and business record-keeping.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal exceptions.
Opt out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ecco Facilities LLC
Email: info@eccofacilities.com
New York City, NY

Privacy Policy.