Privacy Policy

Ecco Facilities LLC ("Ecco," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at eccofacilities.com (the "Site") or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site. This may include:

• Contact Information: Your name, email address, phone number, and company or organization name.
• Business Information: Details about your facility, including type of space, square footage, number of floors, and service requirements submitted through our quote request form.
• Communication Data: Messages, questions, or other information you provide when contacting us via email or our online chat widget.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested quotes for our janitorial and facility services.
• To communicate with you about our services, including follow-up correspondence related to proposals you have requested.
• To improve our website and the quality of our services.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Chat Widget and Third-Party Services

Our Site features an AI-powered chat widget designed to assist visitors with questions about our services. When you use the chat widget, your messages are transmitted to an external application programming interface (API) hosted at ecco-chat-backend.vercel.app for processing. This service is used solely to generate responses to your inquiries and does not store your conversation data beyond what is necessary to provide a response during your active session.

We recommend that you do not share sensitive personal information (such as Social Security numbers, financial account details, or passwords) through the chat widget.

4. Cookies and Tracking Technologies

Ecco Facilities does not use cookies for advertising or behavioral tracking purposes. Our Site may use only essential, strictly necessary cookies required for basic website functionality (such as navigation and form submission). We do not deploy third-party tracking cookies, analytics pixels, or retargeting technologies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Quote request data and related communications are retained for a reasonable period to facilitate ongoing service discussions and business record-keeping.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ecco Facilities LLC
Email: info@eccofacilities.com
New York City, NY